Last updated: April 2026
These Terms of Use govern the use of the SmartIntro system provided by SmartIntro d.o.o., Ul. Malešnica II 19, 10000 Zagreb, OIB: 65142344288. By using the service you confirm you have read, understood and accepted these Terms and the Privacy Policy.
Users register with email and password or a Google account. Users must be at least 16 years old. The user is responsible for: the accuracy of information provided at registration; the security of login credentials and devices; timely reporting of any unauthorized access.
A home has one or more owners and may have additional residents. Owners approve or deny other users and grant or revoke access to specific components. Each user is responsible for actions taken from their account.
The service is intended for personal and contracted business use. The following are prohibited: use for illegal purposes; attempts to access other users' homes or systems without authorization; reverse engineering, decompilation or source code extraction; automated data scraping outside official APIs; overloading the system or bypassing rate limits.
If you use cameras connected to SmartIntro, you are the controller of the video data and must comply with applicable laws (GDPR, Croatian Implementing Act). SmartIntro d.o.o. is not responsible for your handling of recordings nor for camera placement that violates third-party rights.
SmartIntro software, design, logo and content are property of SmartIntro d.o.o. Users are granted a non-exclusive, non-transferable license to use the service during the term of the agreement. Open-source components are used under their respective licenses, a list available on request.
The service uses third-party services (Firebase, Google Sign-In) and the end user's browser to render the application. Browser vendor terms (e.g. Google Chrome, Apple Safari, Mozilla Firefox) may additionally apply to the browser's own data processing. Third-party outages may affect service availability; SmartIntro d.o.o. is not liable for third-party failures outside its control.
We strive for continuous availability but do not guarantee 100% uptime. We reserve the right to scheduled maintenance (with prior notice when possible), automatic OTA updates of the hub and apps, and changes to service functionality.
SmartIntro Home hub and related equipment carry the statutory warranty under the Croatian Consumer Protection Act and any additional warranty agreed at purchase. Damage caused by misuse, unauthorized modification or external factors is not covered.
SmartIntro d.o.o. is not liable for damage arising from: interruption of internet connection, power outage or third-party equipment failure; misconfiguration by the user; use of the service as a professional security system — SmartIntro is not a certified security system and does not replace a professional alarm or fire detection system. Total liability is limited to the amount paid by the user for the service in the last 12 months, except in cases of intent or gross negligence.
The user may request account deletion at any time at contact@smartintro.hr. Upon request, personal data is deleted within 30 days unless longer retention is required by law (e.g. accounting records). SmartIntro d.o.o. reserves the right to suspend the account for material breach of these Terms, with prior notice where feasible.
These Terms are governed by the laws of the Republic of Croatia. The parties aim to resolve disputes amicably. For consumers, the competent court is the court of the consumer's residence or the court in Zagreb (at the consumer's choice), pursuant to the Croatian Consumer Protection Act. Consumers may also use the EU ODR platform (ec.europa.eu/consumers/odr).
We reserve the right to modify these Terms. Material changes will be published at least 30 days before taking effect, via the app or email. Continued use after changes constitutes acceptance.
SmartIntro d.o.o. Ul. Malešnica II 19, 10000 Zagreb, Croatia contact@smartintro.hr